PFE - Microsoft Lync Server 2010 Job (Sacramento, CA, US)

Job Category: Customer Service & Support
Location: Sacramento, CA, US
Job ID: 800983-85148
Division: Services & Support

PREMIER FIELD ENGINEER - Microsoft Lync Server 2010
Sacramento, CA
Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity.
The Premier Field Engineering (PFE) team provides technical support for Microsoft?s Premier customers world-wide through onsite and remote support services. As a part of Microsoft Customer Service and Support, PFE partners with Commercial Technical Support and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for corporate customers, including issues escalated to the highest levels of management.
Depending on the role, typical tasks performed include reactive problem resolution, migration and installation assistance, configuration management using Group Policy, pre-rollout testing, and delivering training and risk assessments.
Travel for this position is 70%, with the majority of this targeted in the state of CA; however, travel across the US is required as is overnight travel.
Responsibilities include:
?Provide on-site & remote technical solutions to complex integration problems associated with business solutions built using Microsoft Lync Server 2010 & Lync Online with Office 365 for Microsoft enterprise customers
?Engage in advanced technical troubleshooting
?Deliver proactive services including technical training and risk assessments
?Offer exceptional customer service
?Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments
?Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting
?For engineers working with designated strategic customers: Utilize knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation;
?Manage escalations and sub-cases to ensure timely and high quality resolution of all issues;
Required experience:
?Superior knowledge and demonstrated technical proficiency in Microsoft Lync Server 2010 with experiences in managing large environments that include Microsoft Windows XP, Windows Vista and Windows 7 clients.
?Microsoft Lync Server 2010
- Windows Server 2008
- Windows 7, Windows Vista and Windows XP
- Practical experience troubleshooting operating system pwrformance problem
- Experience delivering and/or authoring technical training
?Ability to work independently with minimal management supervision
?Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans
- Ability to effectively communicate with customer managers and executives on technical and business issues.
?Strong organization, time management, project management and negotiation skills.
?US citizen
?Hold or able to obtain a US security clearance
?College degree, preferably in Computer Science - but will consider related equivalent experience
Pluses:
- Lync Online with Office 365
- Office Communications Server 2007 R2
- Microsoft System Center
- Forefront Security
- Exchange Server
- Knowledge of Group Policy Management
- Experience with network captures and network troubleshooting
- In-depth knowledge on Windows Server 2000/2003
- PowerShell V2 skills including scripting
- Current Microsoft technology certifications and MCITP required within 6 months of joining the team.

Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".

SS:CS
PFE

Nearest Major Market: Sacramento
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Source: http://www.microsoft-careers.com/job/Sacramento-PREMIER-FIELD-ENGINEER-Microsoft-Lync-Server-2010-Job-CA-94203/1999237/

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